Privacy Policy

Welcome to tkago's Privacy Policy. We are fully committed to protecting the personal information you share with us through the tkago platform. This Privacy Policy explains when, why, and how we collect and use your personal information.

By visiting tkago's website, downloading our mobile app, or using our services, you agree to the terms of this privacy policy. Please read this document in full so you clearly understand how we handle your information.

Tkago collects information about you in several ways. We use this information to deliver the best service and personalize your experience. Below is a breakdown of the types of information we collect:

Personal Identity Information

• Full Name and Username
• Date of Birth and Age Verification Information
• Email address and mobile number
• Current and Permanent Address
• National ID or Passport Information (for verification)

Financial Information

• Payment Method Information (mobile banking, cards, etc.)
• Transaction History and Amount
• Deposit and Withdrawal Records
• Financial account verification information

Technical Information

• IP address and device ID
• Browser Type and Operating System
• Login Time
• Login Time and Activity Log
• Click tracking and page view data

Communication Information

• Customer Service Contact Records
• Chat Logs and Support Tickets
• Email communications
• Feedback and Complaint Information

Tkago uses your personal information for several purposes. Our primary goal is to provide you with the best service and a safe gaming experience. Below are the main purposes for which we use your information:

We never use your information for purposes beyond your stated preferences without your consent. We always obtain your permission before sharing any data with third parties.

Tkago retains your personal information only for as long as necessary. We follow these policies:

For Active Accounts

While your account is active, we retain your complete gaming history, transaction records, and personal information. This ensures you can access your account at any time and view your history.

For inactive accounts

If your account remains inactive for two years, we mark it as an inactive account. In this case, we gradually delete your personal information, but retain gaming records and financial transactions for up to five years.

After account closure

If you wish to permanently close your account, we delete your personal information, but retain your gaming history and financial transaction records for legal and administrative purposes.

Tkago takes the privacy of your personal information seriously and shares data only in specific circumstances and with approved third parties. Below we outline who may receive this information:

Payment Processors and Banks

To process financial transactions, we share your financial information with authorized payment processors and your bank. These third parties maintain the same privacy standards we do.

Legal Authorities

If we have legal obligations or are part of legal proceedings, we may disclose your information to government authorities and legal entities. This is done only to the extent necessary and only if required by law.

Service Providers

We work with third-party service providers that help operate our platform, such as hosting providers, data analytics firms, and customer support tools. These providers only access the information necessary to deliver our services.

Advertisers and Marketing Partners

With your consent, we may share anonymized information with advertisers and marketing partners to ensure you receive relevant ads and offers.

The tkago website and mobile app use cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help remember your preferences and activity.

Cookie Types

We use several types of cookies:

• Essential Cookies: These cookies are essential for core platform functionality and cannot be disabled.
• Performance Cookies: We use these cookies to analyze the performance of our website.
• Functional Cookies: These cookies remember your preferences and settings.
• Marketing Cookies: We use these cookies to display relevant advertisements.

Cookie Management

You can manage cookies through your browser settings. Most browsers let you accept or reject cookies. However, disabling all cookies may cause some parts of our platform to function incorrectly.

Tkago uses industry-leading security practices and technology to protect your personal information. We apply the following security measures:

Encryption

We use SSL/TLS encryption protocols to secure all communications between your device and our servers, ensuring your sensitive information is protected and inaccessible to third parties.

Access Control

Team members can only access the information required for their specific role. We enforce strict access controls and authentication processes.

Secure Servers and Backups

Our servers are housed in state-of-the-art data centers with physical security and environmental protections. We maintain regular backups to ensure your data is never lost.

Security Audits and Testing

We regularly test our systems and have them audited by independent security experts, ensuring our security measures remain best-in-class and up to date.

You have rights over the personal information we hold about you. You may exercise the following rights:

Right to Access

You can request at any time to find out what information we hold about you and how it is being used. We will respond to your request within 30 days.

Right to Correction

If you notice that the information we hold is inaccurate or outdated, you can ask us to correct it. You can always update your information yourself in your account settings.

Right to Deletion

You may ask us to delete your personal information, particularly if it is no longer needed. However, we may retain certain data for legal and business reasons.

Opt Out of Marketing Communications

If you do not wish to receive marketing emails and promotional messages from tkago, you can easily unsubscribe from us. Each email has an "Unsubscribe" link at the bottom.

Tkago is not designed specifically for individuals under 18, and we are committed to ensuring minors are protected on our platform. We take the following steps to safeguard minors' personal information:

• We require age verification at registration and ask for proof of legal age.
• If we discover that an account is being operated by a minor, we immediately close that account.
• Personal information belonging to minors is never used without the consent of a parent or legal guardian.
• We provide special privacy settings and protections for minors.

We may update this Privacy Policy from time to time due to new features, regulatory changes, or other reasons. If we make significant changes, we will publish a new "Last Updated" date on this page and, where necessary, give you advance notice.

Your continued use of our platform after any changes to this Privacy Policy take effect will be considered acceptance of the updated terms.

If you have any questions or concerns about this privacy policy or our privacy practices, our privacy team is ready to assist you. You can contact us at any time:

Email us:
For privacy-related enquiries, email us at: [email protected]

Email:
tkago Privacy Team
Dhaka, Bangladesh

Contact Customer Service:
You can also reach our customer support team, who can help resolve any privacy-related questions.